Deputy General Manager – Generative AI

Lead digital transformation of RuralShores by embedding Gen AI into core of our rural digital operations. Your mission is to move beyond traditional BPO services toward high-value, AI-enhanced solutions.

Senior Executive - IT

Provide end-user technical support and ensure smooth functioning of IT systems, hardware, and software. Responsible for installation, maintenance, troubleshooting, and ensuring compliance with IT standards and security protocols across the organization.

Senior Executive - IT

Provide end-user technical support and ensure smooth functioning of IT systems, hardware, and software. Responsible for installation, maintenance, troubleshooting, and ensuring compliance with IT standards and security protocols across the organization.

Pre-Sales Head (Solutioning & Bid Management)

We are looking for a strategic and detail-obsessed Pre-Sales Leader who transforms opportunities into winning solutions. You won't just support sales—you'll be the force multiplier behind every deal. Your mission is to craft compelling, customized BPO solutions that align with client needs while showcasing RuralShores' unique impact-sourcing model.

Senior Lead - Quality

We are seeking a dynamic and experienced Lead – Quality to oversee the Quality function for our Insurance voice process at Bhiloda, Gujarat. The incumbent will be responsible for leading a team of quality analysts, driving quality governance, implementing best practices, and enabling continuous improvement to ensure superior customer experience and process excellence.

Sales Hunter (Growth Manager)

We are looking for a high-octane Sales Hunter who doesn't just wait for leads—they create them. Your goal is to drive RuralShores’ growth by pitching our unique impact-sourcing BPO model to global and domestic clients. You aren't just selling services; you’re selling a vision of rural empowerment backed by operational excellence.

Senior Executive - Quality

We are looking for a motivated and detail-oriented Senior Executive – Quality to support our Insurance voice process, ensuring adherence to quality standards and driving continuous improvement initiatives.

Assistant Manager - Projects

We are looking for an experienced Assistant Manager – Projects to manage and drive end-to-end mystery audit projects across Tier 1 and Tier 2 locations. The role involves conducting store and promoter audits, analysing audit findings, preparing MIS reports and dashboards, and coordinating with operations, training, and client teams to ensure continuous improvement and process excellence.

Senior Executive - Quality

Ensure adherence to defined quality standards, drive continuous improvement initiatives, and partner with operations to deliver exceptional customer experience for our E-commerce voice process.

Lead - Quality

Oversee the Quality function for our E-commerce voice process, leading a team of quality analysts, driving quality governance, implementing best practices, and enabling continuous improvement.

Assistant Manager - Quality

Oversee the Quality function for our E-commerce voice & chat process, leading a team of quality analysts, driving quality governance, and implementing best practices.

Team Lead - Service Delivery

Team Lead - Service Delivery

Manage and drive performance for our E-commerce voice process, leading a team of customer support agents and ensuring SLA adherence.

Auditors

Rural Shores Skills Academy is looking for enthusiastic and detail-oriented Auditors to conduct field audits across multiple locations. The role involves travelling for audits, identifying product details, coordinating with promoters and managers, and sharing findings through mobile applications.

Senior Executive - Quality

Training & Field Supervisor

Oversee end-to-end field activities, training delivery, and learning processes within assigned districts. Provide continuous guidance, counselling, and support to promoters to ensure smooth execution of field tasks.

Senior Executive - IT

Provide end-user technical support and ensure smooth functioning of IT systems, hardware, and software. Responsible for installation, maintenance, troubleshooting, and ensuring compliance with IT standards and security protocols across organization.

Lead - Developer, GenAI

The ideal candidate should have hands-on experience in building, integrating, and optimizing Generative AI-based solutions, along with a strong background in software development and data-driven problem-solving.