The Quality Management function at RuralShores primarily drives with passion and commitment to meet agreed upon customer SLA's. We have a track record of delivering data accuracy >98% with 24 hour TAT.
Uncompromised Quality and Process Improvements delivered to our customers
|Client||Process||SLA met||Process Improvement / Exceeding Expectations|
|Leading Telco||Customer Services||SL>90%, Call Abandon Rate||Best Instant Customer Satisfaction scores in circle Vs. three other providers (10% higher)|
|Leading BPO||Employee Expense||Timely payment of claims||Analysis & feedback on frequent errors; process improvement suggestions|
|US logistics||Logistics management||Daily data capture of > 40k forms||Our client completely ramped dow its team and shifted the entire process to RS centre|
|Leading Audit & Tax Consulting Company||Travel & Expense||Timely payment of all invoices||Journey to payment cycle reduced from 4 to 3 weeks
Error reduction leading to savings worth 100% of RS fees
|Leading Loyalty Card Company||Cusomer emails||Timely & Correct reply to all customer emails||Consistently bettered TAT expectations|
At RuralShores, we are committed to maintaining integrity and confidentiality of our clients’ data and privacy of their information though adherence to the highest security standards.
The following measures echo our unrelenting commitment towards managing information security:
RuralShores ensures secure back up of its critical resources to maintain continuity should any disaster force discontinuation of its operations.
Business Continuity and Disaster recovery at RuralShores cover the following aspects: