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Value Proposition

At RuralShores we have a compelling value proposition to the business which is delivered to the highest degree in every facet of our work.

Quality

Rural shores quality mantra is: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it


Although the work is carried on in a rural center, there is no compromise on the quality front. We are committed to adhering to the same level of service provided by urban centers.
RuralShores operates on a power “Process Governance Model” that ensures the highest level of quality of work is being delivered to our clients. In this model, the Chief Delivery Officer is responsible for delivery across all of our centers. The CDO is supported by Senior Process/Quality Managers based in regional offices and hub centers who provide delivery oversight and client accountability. In the centers themselves, the Process Manager is responsibility for assuring that quality

   
Continuity  

RuralShores shall ensure secure back up of its critical resources to maintain continuity of operations should any disaster force discontinuation of its operations.

Business Continuity and Disaster recovery at RuralShores covers the following aspects:

• Identification and prioritization of critical business resources

• Categorization and impact mapping of various possible disasters on business processes

• Business restoration measures and timelines

• Accomodation and communication arrangements in case of diaster

• Responsibility and authority for invocation

• User awareness training

   
Confidentiality  

At RuralShores, we are committed to maintaining the integrity and confidentiality of our clients data and privacy of their information though adherence to the highest security standards. The following measures echo our unrelenting commitment towards managing information security:


– Access controlled entry
– Paperless environment
– Writing devices disabled systems
– CCTV monitoring
– Regular security audits
– Any additional client mandated procedures

   
 
Cost Efficiency- We at RuralShores deliver a cost effective outsourcing solution to our clients and thereby help them regain the competitive edge. All of our centers are based in rural areas, where the operational costs are lower that urban costs.
Scalability- RuralShores with its mission of establishing hundreds of centers across Rural India, can offer incredible scalable solutions to our clients. We work in collaboration with the local social entrepreneurs to ensure faster and smoother scalability.
Geographic Reach- Our presence in multiple states across the country enable us to provide better geographic support to our clients. We can provide better customer service and value added services to the rural customers of our clients.We can also provide local language support, distributed process support for faster turnaround and market reach.
Low Attrition- Our process associates are sourced locally from the rural areas where opportunity is low and the commitment levels are high. Local sourcing also curbs migration to urban cities keeping family ties intact. This ensures that our employees stay longer with the organization and in turn, pass on the cost benefits to our clients.
Corporate Social Responsibility- RuralShoring is an innovative approach to corporate social responsibility. It not only provides low cost alternative but also is an excellent opportunity to promote it as a corporate social responsibility. RuralShoring of processes generates tremendous employment opportunities for the Rural youth and helps in economic inclusion of the people at the bottom of the pyramid.
Reduced TAT- Our replicate-re-engineer model of service delivery works precisely to address this aspect of reduction in TAT. We employ process re-engineering experts to make detailed studies of existing process and work with our clients to build a framework that reduce the variables that affect process performance thereby shrinking the process time lines while improving quality standards.
 
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