Clients



Since its inception in October 2008, RuralShores has acquired a number of marquee corporations as its clients, offering a number of processing solutions. About 80% clients are domestic and 20% are international and include Banking, Insurance, Telecom, Micro Finance, IT and ITES companies. RuralShores also provides process outsourcing services to several Government departments.






















Invoice reconciliation for a large global accountancy firm.

Processing of invoices from clients’ vendors.

Processing employee claims and soft/special loans as per company norms.

HR recruitment and employee life cycle management services. Indexing reimbursement forms for client and employees of subsidiaries companies in various countries.

Invoice validation, verification and reconciliation.

Processing employee HR documents, printing, auditing and dispatch of letters for final settlement, disciplinary actions, recovery and Provident Fund reminders.

Digitizing all employee records previously in physical form.

Abstract complex patents in multiple languages and provide concise summary of patent in English from other languages for international client.

Data processing, data collection, web research, data standardization and data classification and catalogue services.

Analyzing annual report, sustainability and governance report of listed companies across the world to answer questions on Environment, Sustainability and Governance

Processing general insurance policy with complete back-end operations

Client Speak

"RuralShores is a valued partner for us, who ensures a quality output resulting in a great customer experience and improved RoI. I wish team RuralShores the very best to scale new highs."

Rule based transactions and form processing

Client Speak

"RuralShores has demonstrated immense confidence and perseverance in stabilizing our processes. Their willingness to learn and progress has started yielding results. We are happy to have partnered with them and looking forward to a long standing relationship "

Processing cashless and reimbursement claims for leading TPA(Third Party Administrator)



Persistency calling in English and Kannada based on customer preference, also related information like product returns, basic case queries and complaints or requests, if any

Client Speak

"A spectacular turn around and effort by the entire RuralShores team for an impossible task and for what we thought would end up missing on our numbers. I can summarize this as �When the going gets tough, only the tough gets going�. Thanks for all the support extended."





Customer care to resolve complaints, queries and service requests.

24 x 7 operations for Hindi and English language calls.

Client Speak

"RuralShores delivery model gives excellent value for customers, with high levels of employee retention coupled with quality levels of customer service comparable to Tier 1 and 2 cities."

Upselling of data (2G and 3G) products

Client Speak

"The manpower quality is definitely one of the USP's for your organization, the enthusiasm and strive for product knowledge and operational efficiency is commendable"

Outbound Tele-calling /Kannada support to identify and verify adherence to details of documents submitted by new pre-paid customer subscriber base in rural Karnataka

Data correction for prepaid customer base according to TRAI regulation

Data correction for prepaid customer base according to TRAI regulations.







Rule based online real time processing of Fixed Deposit forms and verification of all proof submitted by customer.

Client Speak

"The service delivered has been commendable considering the location of the delivery centre-Bhiloda. We are glad to have been associated with the cause of creating jobs for the rural Indians."

Field level enrollment for Pan India bank account opening (in 10 states)

Verifying title, indexing and policy production









Rule based processing and management of membership forms. Collection, verification and assembly wise segregation of forms at various parliamentary constituencies from multiple delivery locations











Satisfaction survey of in and out-patients

Client Speak

"We are happy to share our appreciation for the contribution done by RuralShores in setting up the telecom based customer feedback system which has gone a long way in creating a better understanding of our customers. The association has also helped us strengthen our core customer care team. We had chosen RuralShores Business Services due to their domain expertise as well as the match of organization ideologies of providing services / opportunities at Tier II and III towns."

Processing cashless and reimbursement claims













Processing accurate and large volume truck driver time sheets from multiple vendors















Rule based processing to reduce loan disbursement time

Client Speak

"The service delivered has been commendable considering the location of the delivery centre-Bhiloda. We are glad to have been associated with the cause of creating jobs for the rural Indians."

State-of-the-art storage systems and bulk retrieval of forms through syndication

















Formulate appropriate email response to customer queries

Client Speak

“Customer Experience plays a pivotal role in the business of Loyalty Marketing, and RuralShores has been an effective cog in the wheel driving this objective. Since PAYBACK’s association with the organization over the past 5 year, we have noticed that the capabilities and delivery pattern has only enhanced several notches. The customer support team has been a delight to work with and we take pride in stating the fact that PAYBACK is RuralShores  first customer!”

Rule based processing of KYC forms

“Customer Experience plays a pivotal role in the business of Loyalty Marketing, and RuralShores has been an effective cog in the wheel driving this objective. Since PAYBACK’s association with the organization over the past 5 year, we have noticed that the capabilities and delivery pattern has only enhanced several notches. The customer support team has been a delight to work with and we take pride in stating the fact that PAYBACK is RuralShores  first customer!”

Tele-calling canvassers in multiple languages at retail showrooms across India for attendance details, sales update, stock and order capturing and Chef calling

“I must also say that by and large, we at Godrej are generally happy with our experience with ‘Rural Shores’, for both the projects, viz., ‘Sales’ and & ‘Service’ . CEO It has been a good experience working with you and your team, and we are quite satisfied at how things have progressed. Things we have liked, is
a) the low attrition compared to the industry,
b) the commitment and attitude of your agents , and,
c) the training that is provided to the agents by you.“

Merchandise invoices for multinational retail giant



















For a national political party, digitization and management of more than 1 crore membership forms was done for recruitment drive across India. Collection, verification and assembly wise segregation of forms at various parliamentary constituencies was executed from multiple delivery locations under strict timelines with extreme focus on quality of data.

Rural youth undertook field level digitized data collection on hand held tablets for first ever socio-economic and caste census for four states in India. They processed more than 3.70 crore records in 9 months.

District level process expertise for updation and verification of records and new record creation (Social Security Pension Scheme)

Data capture of various records (musters, payment vouchers, start up intimation orders, closure reports etc.) in a cost effective and time efficient manner with MIS capabilities enhanced with digitized records availability

Data entry process (for four districts in Karnataka)

Client Speak

“Certified that the work related to National Population Registry(NPR) work for 95,89,666 records in Chitradurga, Tumkur, Kolar, Chikaballapura and Bellary districts of Karnataka is satisfactory.“

Data entry of PAN card application forms

Field level digitized data collection on hand held tablets for first ever socio-economic and caste census (in four Indian states)

Help desk for an electricity company

Door to door mapping of homes to electric poles and transformers

Invoice reconciliation for large global accountancy firm with focus on improving savings by reducing extraneous costs incurred by client on erroneous invoices and reducing settlement TAT. This reduced costs by 42% and improved TAT by 50% and generated considerable savings.

RuralShores associates process vender invoice and handle vender payment helpdesk for a large BPO.

Client Speak

“Our association with RuralShores has grown with age. It was commendable to see such a high potential operating out of a remote location in North India. We are sure the amount of training intervention required would be huge and the way RuralShores is investing in its people is appreciated. Our best wishes for RuralShores and its people.“

RuralShores doubled productivity by re-engineering employee reimbursement process for a global BPO. Rural youth processed employee claims as well as soft and special loans as per agreed standards of 24 hour TAT for employee queries, and productivity at 100%.

Client Speak

“Our association with RuralShores has grown with age. It was commendable to see such a high potential operating out of a remote location in North India. We are sure the amount of training intervention required would be huge and the way RuralShores is investing in its people is appreciated. Our best wishes for RuralShores and its people.“

Rural associates validate high volume multi location merchandise invoices for a retail multinational giant.



Provide HR recruitment, employee life cycle management services and indexing reimbursement form for client and subsidiary companies for employees of various countries

Client Speak

“Ruralshores team is co-operative and open for learning.  Team shows commitment to meet the deliverables on time.“

Rural youth help leading IT/ BPO company process employee HR documents for printing, auditing and dispatch of letters for final settlement, disciplinary action, recovery, and Provident Fund reminders

Digitizing all employee records previously in physical form





Rural engineering graduates do KPO work to abstract complex patents in multiple languages and provide concise summary of patent in English from other languages for international client at 98% accuracy level, 100% turnaround time and 115% productivity.

Client Speak

“RuralShores manages projects in a professional way. RS team is capable of handling projects in engineering domain and are very approachable and skilful at absorbing new concepts and ideas.“

Rural engineering graduates provided data services, data collection, web research, data standardization and data classification and catalogue services.

Client Speak

“Ruralshore is a trusted, scalable partner for our rural shoring activities. They have demonstrated commitment and flexibility. I worked closely with resources in their centre, they have desire to learn and work hard“

RuralShores analyzed annual report, sustainability and governance report of listed companies across the word and answered 250 questions on environment, sustainability and governance.